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Return Policy

Here's the thing, we want you to love your items just as much as we do. If you are unsatisfied in any way, we encourage you to return your items within the allotted timeframe outlined below. Brisilla offers exchanges and store credit ONLY. Because of the every changing, constantly evolving nature of an online boutique, we DO NOT offer refunds of any kind. Store credit never expires and may be used towards anything else on our website.

Clothing must be free of make up, perfume, deodorant, animal hair, and any other marks or stains.

All tags attached. If an item is returned to us in a non-resellable condition, it will be returned to you at your cost. No exceptions.

All orders placed with a 25% off code or listed under our "sale" tab are final sale. No refunds. No exchanges.

Returned merchandise must be dropped off and scanned by the carrier within 5 business days of receiving your prepaid return label.

Returns received within 21 days of delivery, will be inspected for signs of wear or use, if item is deemed in returnable condition, we’ll issue you store credit. Your package must be post-marked and sent back within 21 days of the original delivery date.

These Items are Final Sale and Not Eligible for Exchange or Store Credit:
  • Sale Items and Discounted Items Above 25%
  • Jewelry
  • Bags
  • Sunglasses
  • Scarves, Gloves, Beanies, Hats, Hair Accessories


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